Issue : "A high-severity issue has occurred at the Power-On Self-Test (POST) phase which has resulted in the system BIOS to abruptly stop functioning."
Today I am going to post a rare error for my fellow system admins which I encountered while working on a Dell Physical server.
Recently I was working on firmware upgrade of a Dell PowerEdge R750 server.
After the update I initiated a reboot of the system keeping my fingers crossed 😉.
I was monitoring the server continuously via an active iDRAC session and the moment came when I noticed that "The system halted at the POST screen" and stayed like this for more than an hour as I patiently waited hoping it would progress from here 😎but nothing happened.
Post Error Code : 0xD2
Screenshot below:
I rushed to the System Event Logs on iDRAC and found that there was a scary error waiting for me as below 😥
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PST0210 |
A high-severity issue has occurred at the Power-On Self-Test (POST) phase which has resulted in the system BIOS to abruptly stop functioning. |
Upon expanding the error it looked something like this:
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2024-04-02 08:12:28 |
PST0210 |
A high-severity issue has occurred at the Power-On Self-Test (POST) phase which has resulted in the system BIOS to abruptly stop functioning. |
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Log Sequence Number: 353 Detailed Description: A high-severity issue has occurred at the Power-On Self-Test (POST) phase which has resulted in the system BIOS to abruptly stop functioning. BIOS is unable to report the issue on the POST screen.
Recommended Action: Power cycle the system. If the issue persists, collect the Trouble Shooting Report (TSR) and contact technical support. Refer to the product documentation to choose a convenient contact method. |
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Troubleshooting :
- First of all I started with a normal reboot of the server (did not work)
- Tried Cold boot of the server. (did not work)
- Did a reset of iDRAC thinking it might clear the error (did not work)
- Went to Job queue and noticed that a BIOS update job was still waiting to start.
- Deleted the BIOS update job from job queue on iDRAC.
- Cold Booted the server again (did not work)
- Tried with a iDRAC Restart as well (did not work)
- Headed onto support.dell.com and punched in the Service tag to find applicable downloads.
- Downloaded iDRAC Lifecycle Controller from Dell
- iDRAC-with-Lifecycle-Controller_Firmware_HV310_WN64_7.10.30.00_A00.EXE
- Uploaded it from System Update tab on iDRAC
- Attempted to update the iDRAC lifecycle controller and waited for some time.
- Lost access to iDRAC as part of the iDRAC update.
- Waited patiently until the server came back and thankfully it progressed past the screen and the server booted normally. (Worked !!!)
